The people you talk to.
Lending specialists, underwriters, and customer-experience leads who answer the phone.
David Kembrell
CEO + Co-founder
Founded Nationwide after two decades building consumer-lending platforms. Believes lending should feel like advice, not arithmetic.
Usman Ashraf
Chief Financial Officer
Runs capital, treasury, and the integrity behind every funded loan. Spent 15 years in fixed-income finance before joining.
Ted Booker
General Counsel
Keeps our products on the right side of every state regulator. Likes contracts written in plain English.
Haiyan Hu
Chief Credit Officer
Designs the credit decisioning that finds yes where others say no. Twelve years in consumer underwriting.
Pete Woodward
Chief Technology Officer
Owns the underwriting stack and the speed of next-business-day funding. Engineer first, manager second.
Jared Brooks
VP, People & Culture
Hires the specialists who pick up the phone every day. Picks for empathy first, sales skills second.
The people who pick up.
The six leaders above set the strategy, but the people you actually talk to are the specialists, underwriters, and customer-experience leads who answer the phone every day. They work out of Beaumont, Texas, and they are the reason a lending decision here comes with a name and a direct line instead of a portal.
We hire them for empathy first and sales second. A specialist is measured on whether you understood your rate and your options, not on whether they talked you into a bigger loan. That is a deliberate choice, and it is a large part of why borrowers other lenders turned away often have a different experience here.
Under 30 seconds
Typical wait before a real person picks up the phone.
Six days a week
Mon to Fri 6am to 8pm CT, and Sat to Sun 8am to 4pm CT.
Beaumont, Texas
Where our specialists and underwriters actually work.
Find out in 2 minutes.
No credit pull at quote stage. A specialist walks you through your rate. Then you decide.
Check my rate